Chuck’s Return Policy

  • Every Chuck the Potato® is handmade in limited quantities. Because of this, we do not accept returns or exchanges for change of mind, buyer's remorse, gift returns, or any reason other than a defect.

    We do stand behind our workmanship. If your Chuck arrives defective or damaged, we will make it right.

  • Damaged in transit: Report within 7 days of delivery.‍ ‍

    To start a claim, email hey.chuckthepotato@gmail.com with:

    1. Your order number

    2. A clear description of the defect

    3. Photos showing the issue (and photos of the packaging, if the item was damaged in transit)

    We will respond within 3 business days. If the claim is approved, we will provide a prepaid return shipping label at no cost to you, and — at our option — repair the item, replace it with a comparable Chuck subject to availability, or issue a full or partial refund to the original payment method. Approved refunds are processed within 10 business days of our receiving the returned item, or within 10 business days of approval if we waive the return.

    We may waive the return and simply repair, replace, or refund based on your photos.

  • Chuck the Potato® is handmade from natural Himalayan wool from Nepal. Small variations in shape, color, stitching, facial expression, hair sprout, and beanie fit are inherent to handmade wool goods and are part of Chuck's character. These are not defects.

    The following are also not covered:

    • Normal wear, pilling, fading, flattening, or softening from ordinary use

    • Damage from washing, soaking, machine drying, or ironing (Chuck should be spot cleaned only)

    • Damage from pets, children, chewing, tearing, cutting, or alteration

    • Damage from misuse, accidents, exposure to heat, moisture, or storage conditions

    • Loss or theft after delivery

    • Items purchased from anyone other than ChuckthePotato.com

    Chuck the Potato® is a decorative novelty and comfort item. It is not a medical device, and it is not a substitute for professional medical or mental health care

  • For approved defect claims, we cover return shipping. Unauthorized returns sent without an approved claim will not be refunded and cannot be returned to sender.

  • Original shipping charges are refunded on approved defect claims. Original shipping charges are not otherwise refundable.

    At the moment, Chuck the Potato® is available for purchase with free shipping. Thus, shipping fees cannot be refunded to the customer as the customer has not and will not have to pay for shipping.

  • Orders may be cancelled for a full refund at any time before they ship. Email us with your order number.

  • Chuck the Potato® is sold with the implied warranty of merchantability required by the California Song-Beverly Consumer Warranty Act. Nothing in this policy limits, waives, or disclaims that warranty or any other right you have under California law. The remedies described above are in addition to those rights.